Hi.
I’ve tried several times to add members to my friends and family account. They keep telling me that it sends them to a payment page.
Finally, I tried adding them myself, using a private browsing window.
It created an account and profile, then went to the payment page offering a 7-day trial. The added user should not see a payment page when using a link I sent from my account.
How do I escalate? Support keeps giving me canned responses.
This needs to be handled manually by someone with access to the back end.
Thank you for any suggestions.
