Help! System will not add members to my friends and family account


I’ve tried several times to add members to my friends and family account. They keep telling me that it sends them to a payment page.

Finally, I tried adding them myself, using a private browsing window.

It created an account and profile, then went to the payment page offering a 7-day trial. The added user should not see a payment page when using a link I sent from my account.

How do I escalate? Support keeps giving me canned responses.

This needs to be handled manually by someone with access to the back end.

Thank you for any suggestions.

1 Like

I’m sorry for the inconvenience.
Feel free to contact me or Shaked at or
We’ll do our best to solve the problem as soon as possible.
Thank you :slight_smile: