Unable to acces subscription on app

I’m not sure if this has happened to anyone else but I’ve bought the subscription on the app and have even tried talking to customer service they told me to looks at the “hide my email” stuff but nothing works. It only works if I buy the subscription on the website

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Hi harmonyhendrix22_764, can you please write to naomi@lingopie.com so we can help you? We weren’t able to find your username with the forum nickname. We’ll be happy to help.